Accessibility Statement

CharityIQ is committed to making our platform usable by everyone, including users of assistive technology. This statement sets out our current accessibility status and the work we have planned.

Last reviewed: 26 April 2026. This applies to charityiq.co.uk and the CharityIQ platform.

Standard we aim for

We aim to meet Web Content Accessibility Guidelines 2.1, Level AA (WCAG 2.1 AA), which is the standard required for UK public sector bodies and the practical baseline most third-sector organisations adopt.

What works well

• Semantic HTML throughout — proper headings, landmarks, lists
• Skip-to-content links on every page
• Keyboard navigation supported for all interactive elements
• Visible focus indicators
• Colour contrast meets AA on body text and UI elements
• Text resizing works without breaking layout
• Forms have associated labels and clear error messaging
• Images have meaningful alt text where they convey information; decorative images have empty alt
• Pages have descriptive titles and document language set

Known limitations

We are honest about gaps. We’re working on the following:

• Some product mockup graphics on marketing pages do not have full text-equivalent descriptions yet — we’re prioritising fixes
• Some video content (when introduced) will need captioning and transcripts
• The Gutenberg-rendered pages may have minor heading-order inconsistencies on some pages — we audit and correct these monthly
• Some interactive admin elements within the platform are still being audited against full WCAG 2.1 AA

Tell us if you find a problem

If something on the site or in the platform isn’t accessible, please email office@charityiq.co.uk with:

• The page or feature affected
• What didn’t work and what you were trying to do
• The browser, operating system, and assistive technology you’re using (if relevant)

We aim to acknowledge accessibility reports within 2 working days and to fix critical issues within 10 working days.

Enforcement

If you’re unhappy with our response to an accessibility issue, you can contact the UK Equality and Human Rights Commission (EHRC) under the Equality Act 2010.

How we test

• Automated testing on every page using axe-core
• Manual keyboard-only testing on key user flows quarterly
• Screen reader testing (VoiceOver on macOS, NVDA on Windows) on critical paths
• Periodic external audit by an accessibility specialist

Updates

We review this statement quarterly. The “Last reviewed” date at the top reflects the most recent revision. Material accessibility improvements are described in our blog.